If you are looking to start a career in the IT sector or are looking for a specific IT job but you don’t know exactly where to start, then is this article for you! Here we will explain what a role as an IT service manager entails and what you can expect to do and what kind of salary is normal for such a function. It is important to understand that salary is highly dependent on what company you work for and how much experience you have.
What Is IT Service Management
Within IT service management there are several different roles, what role you will have will depend on your experience and expertise. If you are looking for a role with more responsibilities, you might have to manage more people but the salary might be higher.
In general you will be responsible for managing the service delivery of IT related services while working with teams from IT service operations. The work can include assisting people with IT problems, monitoring and managing the IT infrastructure, but also much more.
Part of your job will be to make sure that the IT services offered are as efficient as is possible. Part of the role could also include maintaining relationships with IT partners which software the company uses. Making sure the best software is chosen and that the software is tracked, implemented and run as intended by the company. Training people inside of the use of the IT services could also be required.
IT Service Management Positions
IT Service Analyst
The core responsibility for an IT service analyst is technical support for the people that use the software. This support can consist of assisting on issues like hardware or peripherals problems and software issues. Part of this work could include using a ticket system and resolving end user tickets in a timely manner as mentioned in the SLA. Being able to problem solve is key for this position as well as trying to figure out the root cause of the problem.
The average salary for an IT service analyst depends a lot on the type of company you will work for. Additionally, the state you work in can also have a significant impact on your salary. The average salary for an IT service analyst is $70,777
IT Service Manager
Mainly an IT service manager will have to define service level agreements (SLAs) and operational level agreements (OLAs) wherever this is relevant in the current company. This can include managing a full service support team. Focussing on customer satisfaction and helping to ensure that all the services offered are tracked and maintained. As well as, reporting, quality assurance and effective communication with upper management.
An IT services manager on average in the US can make around $122,514. The actual pay can vary greatly per employer and around 20% of the compensation is considered additional pay and not base pay. Alternative compensation can vary per employer.
Senior IT Service Manager
This is the senior role of the IT service manager position, this could include more responsibilities than a regular IT service manager. It could also include other managers reporting to you, managing more platforms, channels and doing quality assurance and performance checks on the whole process.
The average salary for a senior IT service manager is $128,199. This is similar to the regular IT services manager salary. So, make sure you do your company research to see which companies offer more benefits or compensation based on experience. That way you can grow your compensation when you get more years of experience.
Head of IT Service Management
The head of IT service management has to create the vision and strategy for the company’s service management. This includes making sure that processes are owned, expanded and updated when needed.
In this role you will also be leading the whole department which includes people management, as well as potentially reporting to the C-suite of the company on the current state of the IT services. As a head of the IT service management department you will also potentially have to make executive decisions surrounding performance, people management and what software to use.
$184,204 is the average total compensation for this function. Take into consideration that at this level a large part of the total compensation includes a large part of additional pay compared to base pay.